Return and Refund Policy
At Jivita Herbals, we strive to ensure that every product you receive meets the highest standards of quality and satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Eligibility for Returns
Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
2. Return Request Timeline
Customers must raise a return request within [X] days of receiving the product. Requests made after this period may not be accepted.
3. Return Process
To initiate a return, please contact our support team with your order details and proof (such as images of the damaged or incorrect product). Once approved, we will guide you through the return process.
4. Refund Policy
After the returned product is received and inspected, refunds will be processed to the original payment method within 5 – 7 business days. In some cases, store credit may be offered.
5. Non-Returnable Items
Due to the nature of Ayurvedic and herbal products, items that have been opened, used, or tampered with are not eligible for return.
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to an error on our part (such as damaged or incorrect products).
7. Order Cancellation
Orders can be cancelled only before they are shipped. Once the order is dispatched, cancellation is not possible.
8. Contact Information
If you have any questions regarding returns or refunds, please reach out to us:
Email: [Your Email]
Phone: +91 9450305979